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Bbb Complaint Sample
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COMPLAINT FORM |
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Better Business Bureau serving Alaska, Oregon & Western Washington |
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Your privacy is important to us. Our privacy policy can be found at www.bbb.org or by contacting us. |
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With Trust |
Your Better Business Bureau recommends filing your complaint online at www.bbb.org. |
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IMPORTANT: COMPLETE ALL FOUR SECTIONS |
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COMPANY NAME |
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CONSUMER NAME |
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1 |
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COMPANY ADDRESS, CITY, STATE, ZIP |
CONSUMER ADDRESS, CITY, STATE, ZIP |
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COMPANY EMAIL |
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CONSUMER EMAIL |
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COMPANY PHONE # |
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CONSUMER HOME PHONE # |
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CONSUMER WORK PHONE # |
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2 |
DATE PROBLEM OCCURRED |
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DATE(S) YOU COMPLAINED TO |
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TO WHOM: |
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CO. |
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PRODUCT/SERVICE |
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BRAND NAME |
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MODEL NAME OR NO. |
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ORDER, CONTRACT, ACCOUNT # (if applicable) |
IF ADVERTISING INVOLVED, WHERE/WHEN |
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AMOUNT INVOLVED |
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NAME OF SALESPERSON |
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$: |
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3 |
WHAT IS YOUR COMPLAINT? If you have any relevant documents such as contracts, receipts, or cancelled checks, please include a copy. |
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4 |
WHAT IS THE EXACT ADJUSTMENT YOU ARE REQUESTING FROM THE COMPANY? |
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TO THE CUSTOMER: MAIL THIS |
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COMPLETED AND SIGNED FORM |
CUSTOMER SIGNATURE |
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BACK TO YOUR BBB. YOUR |
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SIGNATURE GIVES BBB |
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PERMISSION TO RELEASE THIS |
DATE |
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INFORMATION TO REGULATORY |
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AUTHORITIES AS NECESSARY. |
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P.O.Box 1000 DuPont, WA 98327
Alaska:
The text of your complaint will be publicly posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. BBB may edit your complaint to protect privacy rights and to remove inappropriate language.
Instructions on Utilizing Bbb Complaint
Filing a complaint can be a straightforward process if you follow the necessary steps carefully. Once you have completed the form, it will be reviewed by the appropriate parties to address your concerns. Make sure to provide accurate information to facilitate a smooth resolution.
- Visit the Better Business Bureau (BBB) website.
- Locate the section for filing a complaint.
- Choose the type of business you are complaining about.
- Fill in your personal information, including your name, address, and contact details.
- Provide the business's name and any relevant details, such as their address and phone number.
- Clearly describe your complaint, including dates, specific issues, and any attempts you made to resolve the problem directly with the business.
- Attach any supporting documents, such as receipts or correspondence, if applicable.
- Review your complaint for accuracy and completeness.
- Submit the form electronically or print it out and send it by mail, depending on the submission options available.
Misconceptions
Many people have misunderstandings about the BBB Complaint form. Here are some common misconceptions and clarifications to help you navigate the process more effectively.
- Misconception 1: The BBB can resolve my complaint directly.
- Misconception 2: Submitting a complaint guarantees a response from the business.
- Misconception 3: Complaints are only for serious issues.
- Misconception 4: The BBB Complaint form is only for consumers.
- Misconception 5: I need to pay to file a complaint.
- Misconception 6: My complaint will remain private.
- Misconception 7: The BBB has the authority to punish businesses.
- Misconception 8: Once I submit my complaint, I cannot change it.
The BBB does not resolve complaints directly. Instead, it acts as a mediator between you and the business. It helps facilitate communication but does not enforce solutions.
While many businesses respond to complaints, there is no guarantee. Some businesses may choose not to engage with the BBB process.
Complaints can cover a wide range of issues, from minor service problems to major disputes. If you feel wronged, it’s worth submitting a complaint.
The form is designed for anyone, including businesses, to report issues. If you’re a business owner, you can also use it to address concerns.
Filing a complaint with the BBB is free. You should not have to pay any fees to submit your issue.
Complaints are typically made public. The BBB publishes summaries, but personal information is kept confidential.
The BBB does not have legal authority to punish businesses. Its role is to promote ethical practices and provide a platform for communication.
You can update or amend your complaint after submission. If new information arises, it’s important to keep the BBB informed.
Documents used along the form
When filing a complaint with the Better Business Bureau (BBB), it's often helpful to have additional forms and documents on hand. These documents can support your case and provide clarity to the situation. Here’s a list of common forms and documents that may accompany a BBB complaint:
- Proof of Purchase: This document serves as evidence that you purchased the product or service in question. It can include receipts, invoices, or order confirmations.
- Correspondence Records: Any emails, letters, or messages exchanged with the business can help illustrate your attempts to resolve the issue directly.
- Photographic Evidence: If applicable, photos of the product or service can help substantiate your claims. This is especially useful for issues related to quality or damage.
- Warranty Information: If your complaint involves a warranty issue, including the warranty terms can clarify your rights and the obligations of the business.
- Consumer Protection Agency Reports: If you have reported the issue to other consumer protection agencies, including their reports can provide additional context.
- Bill of Sale Form: For individuals looking to transfer ownership correctly, our thorough Washington bill of sale form guide is essential in ensuring all legal requirements are met.
- Witness Statements: If someone else witnessed the issue or your interactions with the business, a statement from them can add credibility to your complaint.
- Previous BBB Complaints: If you have filed complaints against the same business in the past, including those records can show a pattern of behavior.
Gathering these documents can strengthen your complaint and increase the likelihood of a satisfactory resolution. Always ensure that you keep copies of everything for your records, as this can be useful in future communications.